YC
Yulan C

1 reviews | Active since Jun 2010

02 Oct 2024, 12:03

OUTSURANCE TERRIBLE SERVICES

OUTSURANCE AND THEIR TERRIBLE SERVICE AT IT AGAIN!! this morning spoke 4 people Prince, Muhammed, Lizel, Mantswa none able to help they tell you will call you back on this number then try a diffrent number Frustration when u return call and they dont know the person who called you no tream leader returning calls. this frustration is not worth keeping my polivcy with them. disgusting and disgusted is words i am using now. Amended policy on 25/09, then the charge me incorrectly end of month charges not agreed with consultant - told them listen to the call i dont need this aggravation and annoyance.

0
Replies (1)
OUTsurance
OUTsurance's reply03 Oct 2024, 09:12
Official
Hello Yulan

Following our private reply to you, we received feedback from our client care manager, confirming you were contacted. The increased premium was a result of your annual rerate.

A review done, resulted in a reduction of your premium.

Thank you for the patience you afforded us and our apologies again for the poor service you have been subjected to.

Regards
The OUTsurance Team