MR
Matimba R
1 reviews | Active since Mar 2009
26 Jan 2021, 09:59
Outsurance terrible service, whats said verbally is not what is documented on the policy
Very bad service to a pensioner from this insurer, they rush to confirm a quote that is not in best interest of the customer they push for the debit order to go through and don't commit to cancelling the policy altogether, pathetic that they push numbers instead of listening to the customers, consultants are rude and just want sales not doing the rite thing for the customer, says one premium on the call but documentation says a much higher amount which will prejudice the customer once the debit order runs. Please cancel this policy with immediate effect no debit order must run.
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OUTsurance's replyOfficial
29 Jan 2021, 07:01Hello Matimba
The service you describe is naturally concerning, which we are truly sorry about.
At no time should we make a client feel pressurised into accepting cover against their will. Coupled to this, premiums cannot be changed after cover was accepted,
Our client care manager contacted you after having investigated the matter.
The error we made was to confirm a pro rata refund was going to be paid into your account, however we did not collect any premium from you.
We are sorry about the incorrect information provided. This is being discussed with our advisor,
You requested we cancel your policy, which Wesie now did for you.
It's a pity we are parting ways in this manner.
Regards
OUTsurance
The service you describe is naturally concerning, which we are truly sorry about.
At no time should we make a client feel pressurised into accepting cover against their will. Coupled to this, premiums cannot be changed after cover was accepted,
Our client care manager contacted you after having investigated the matter.
The error we made was to confirm a pro rata refund was going to be paid into your account, however we did not collect any premium from you.
We are sorry about the incorrect information provided. This is being discussed with our advisor,
You requested we cancel your policy, which Wesie now did for you.
It's a pity we are parting ways in this manner.
Regards
OUTsurance
OUTsurance's reply29 Jan 2021, 07:01
Official
Hello Matimba
The service you describe is naturally concerning, which we are truly sorry about.
At no time should we make a client feel pressurised into accepting cover against their will. Coupled to this, premiums cannot be changed after cover was accepted,
Our client care manager contacted you after having investigated the matter.
The error we made was to confirm a pro rata refund was going to be paid into your account, however we did not collect any premium from you.
We are sorry about the incorrect information provided. This is being discussed with our advisor,
You requested we cancel your policy, which Wesie now did for you.
It's a pity we are parting ways in this manner.
Regards
OUTsurance
The service you describe is naturally concerning, which we are truly sorry about.
At no time should we make a client feel pressurised into accepting cover against their will. Coupled to this, premiums cannot be changed after cover was accepted,
Our client care manager contacted you after having investigated the matter.
The error we made was to confirm a pro rata refund was going to be paid into your account, however we did not collect any premium from you.
We are sorry about the incorrect information provided. This is being discussed with our advisor,
You requested we cancel your policy, which Wesie now did for you.
It's a pity we are parting ways in this manner.
Regards
OUTsurance