OUTSURANCE - TERRIBLE SERVICE!!

I used to be an OUTsurance customer but changed at the end of July 2025 to another insurance company, better priced. 30th of July 2025 I was involved in an accident, the other party did not stop at a 4 way stop and hit my vehicle. I was still covered under OUTsurance but the new insurance had started the 26th of July. The OUTsurance customer that hit me accepted responsibility for this accident as he was looking at his cellphone while driving and never stopped. He said I should claim through his insurance (OUTsurance). It has now been 2 and a half months, and my vehicle still has not been repaired as a third party!! I am absolutely DISGUSTED with the service from OUTsurance. An accessor did not even look at my vehicle, only looked at pictures and I was told they would pay R12 700 for my damages. I refused to sign acceptance of this and took my vehicle to the Referred Panel beater of OUTsurance to look at my vehicle. They quoted R64 500 for damages, I then took my vehicle to an Independent panel beater for another quote which was R46 000. Pictures were sent to OUTsurance with the new quotes. I AM STILL WAITING AND GETTING NO FEEDBACK FROM OUTSURANCE!!!

DO NOT SUPPORT THIS COMPANY AS THEY MAKE EMPTY PROMISED AND THEIR SERVICE IS ATROCIOUS!! I will not ever refer anyone to this company for Insurance cover.