KR
Keegan R
1 reviews | Active since Jul 2013
06 Feb 2020, 12:51
Outsurance Terrible Service
I asked for a comparative quote. Consultant asked for my existing policy schedule. I sent it to him and requested he quote on exactly the same policy and all things specified. My laptop fell and is now irreparable, which was stipulated on old policy and now Outsurance insists we did not specify this item when it was clearly specified on the old policy schedule.
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Replies (2)KR
Keegan R's updateReviewer Update
12 Feb 2020, 12:56I was told i was getting a response but still nothing. Almost a week
KR
Keegan R's update12 Feb 2020, 12:56
Reviewer Update
I was told i was getting a response but still nothing. Almost a week
OUTsurance's replyOfficial
13 Feb 2020, 08:57Hi Keegan
Thank you for reaching out.
Following your complaint, we acknowledged and advised that we escalated the matter to our Sales Manager for urgent attention.
Our Sales Manager Kash was in contact with you on the Seventh of February shortly after One O'Clock. He addressed your concerns regarding the cover of your laptops and confirmed that you did not accept the quote with the laptop included due to the premium.
On the call you advised him that you will get back to us. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. Please tell us what further feedback you are awaiting so we can escalate the matter urgently.
Regards
OUTsurance
Thank you for reaching out.
Following your complaint, we acknowledged and advised that we escalated the matter to our Sales Manager for urgent attention.
Our Sales Manager Kash was in contact with you on the Seventh of February shortly after One O'Clock. He addressed your concerns regarding the cover of your laptops and confirmed that you did not accept the quote with the laptop included due to the premium.
On the call you advised him that you will get back to us. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. Please tell us what further feedback you are awaiting so we can escalate the matter urgently.
Regards
OUTsurance
OUTsurance's reply13 Feb 2020, 08:57
Official
Hi Keegan
Thank you for reaching out.
Following your complaint, we acknowledged and advised that we escalated the matter to our Sales Manager for urgent attention.
Our Sales Manager Kash was in contact with you on the Seventh of February shortly after One O'Clock. He addressed your concerns regarding the cover of your laptops and confirmed that you did not accept the quote with the laptop included due to the premium.
On the call you advised him that you will get back to us. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. Please tell us what further feedback you are awaiting so we can escalate the matter urgently.
Regards
OUTsurance
Thank you for reaching out.
Following your complaint, we acknowledged and advised that we escalated the matter to our Sales Manager for urgent attention.
Our Sales Manager Kash was in contact with you on the Seventh of February shortly after One O'Clock. He addressed your concerns regarding the cover of your laptops and confirmed that you did not accept the quote with the laptop included due to the premium.
On the call you advised him that you will get back to us. We know what it feels like to be waiting for a resolution to a problem, and we're sorry we put you in that situation. Please tell us what further feedback you are awaiting so we can escalate the matter urgently.
Regards
OUTsurance