Outsurance terrible experience!

COMPLAINT AGAINST OUTSURANCE TO POST ON HELLO PETER.COM AND SOCIAL MEDIA

I had the unfortunate situation where I was caught up in the hail storm that we had experienced during December last year. The damages were substantial, given the veracity of this act of God; even Fruit & Veg, situated 2 km up the road from me had their entire roof collapsed and their building destroyed. Outsurance refused to pay.

After much correspondences and fighting, Outsurance eventually decided to pay, but only a fraction of the amount in relation to the damages I sustained.

During last year my son’s vehicle’s engine burnt. Outsurance similarly refused to pay. When we threatened legal action, all of a sudden they wanted us to mediate instead of litigating. Again, they offered a ridiculous amount.

We were tired by now of all their technical games. In order to resolve the matter amicably I had decided to accept a lesser amount with a counter offer to settle both claims. We gave Outsurance the opportunity to either pay us out in lieu of damages to enable us to do our own repairs, alternatively they were given the option to send their own team out and proceed with the repairs. We were willing to pay the excess.

Since last year to date, I am still struggling with Outsurance to perform on their legal obligations, all to no avail.

The irony is when they target clients via their flowery marketing campaigns they bend backwards until they have the client on their books. But when it comes to claims, why must one always beg them to settle or perform in respect of their legal contractually obligations stated in their own policy? This is they reward their clients with such ********* behavior.

I wonder how many people are in the same boat with the same company who plays these games, frustrating you to eventually give up and let them get away with blue collar crimes?

I will definitely not recommend anyone to take out insurance with Outsurance. They are a very ********* company who certainly don’t care about their customers.

We would like to hear from others who are equally treated so badly. #outsurancecomplaint