OUTSURANCE - TERRIBLE CLAIMS

Extremely disappointing claims experience. I had a an accident with my Vehicle on the 14th of Feb 2024. I Decided to log a claim, their website enables you to log a claim and give brief description of accident as well as give sketch of accident damages and also give name of 3rd party - All which i supp**** so they could fact check the info. Outsurance then comes back telling me that the accident damages were under my excess and said damages they assessed came to (R3000+), to my shock, when i had taken the vehicle for assessment at 2 of their recommended panelbeaters the assessor both quoted me in the region of R20 000 + for the damages, so my question was why the glaring disparity?.. When i enquired, they then told that the assessor says the description of my accident is contradictory to what i wrote on the brief summary - When i enquired as to what exactly contradicts - they have failed to give me an explanation. I went on to advise that the description i have was a summary because one can only describe so much in writing but the reason i went to the assessor and spent over 30 minutes with him going through each and every detail was to leave no room for doubt. Only to hear that the assessor who actually saw the car and got my full verbal description is actually NOT the one who gave a report, they appointed another assessor who didn’t even see the car to make a false analysis, furthermore, i supp**** them with the details of the third party that hit into me and only to find out he was never contacted TODATE, now they are telling me that the car seems to have existing damages - they are not explaining how they arrived at this analysis. 1)3rd party cell number and number plate was provided ( So how do they say car already had existing damages if there is evidence that i was actually hit into) 2) Why was another assessor appointed - one who had not even seen the car? Why was the the actual report of the assessor who did actually see the car not the report considered? 3) Wasn’t the reason i was sent to an assessor to inspect the damages part of you trying to get facts, why did you expect me to write a whole thesis on description when i was able to explain and even demonstrate the way accident happened in person to the assessor who SAW my car. And worse off, its been almost a month and issue is not yet resolved. Terrible insurance company, looking at cheap ways to get out of paying claim. Definitely cancelling claim and i warn anyone reading, sign up with this sham at your own risk, even when i went to the panalbeatesrs, most said they don’t work with OUTsurance due to their shoddy dealings…Beware.