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TvdB
Thinus van der Berg

1 reviews | Active since Nov 2017

05 Feb 2023, 22:24

Outsurance tedious and lengthy claim process

I submitted a claim to Outsurance for my vehicle after a minor accident on the 15th of December. After numerous calls to Outsurance, they still have not returned my vehicle nor are the able to tell me when I will receive my vehicle from the panel beaters. I also do not see how I should still be liable for this month’s premium, given my vehicle has been in Outsurance’s care for more almost two months now.

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Replies (4)
TvdB
Thinus van der Berg's update06 Feb 2023, 17:19
Reviewer Update
Thank you, appreciated.
OUTsurance
OUTsurance's reply08 Feb 2023, 17:00
Official
Good afternoon Thinus,

Further to our private reply, our client liaison advisor Terry has been in contact with you.

We can confirm that you have received your vehicle and are happy with the repairs.

We have also processed a refund of your premium and are truly sorry for the inconvenience caused.

Regards,
OUTsurance
TvdB
Thinus van der Berg's update30 Jul 2023, 10:18
Reviewer Update
Thank you, you did resolve the issue as mentioned. Thank you.
OUTsurance
OUTsurance's reply31 Jul 2023, 12:44
Official
Good day Thinus,

Thanks for your further feedback.

We are pleased to hear the matter has since been resolved.

We do apologise for the initial frustration caused.

Regards,
The OUTsurance Team