Outsurance take clients for a ride with car hire

Outsurance are taking their clients for a ride!!! They are offer car hire option which is then paid monthly to Outsurance whether you use it or not.<br> <br> AVIS charge R3,070 for excess should anything happen plus costs for windscreen and tyre claims and Outsurance get on of the lowest car options. I got a Honda Brio manual and I drive a CRV automatic, no thought went into that either when arranging a car for me.<br> <br> If anything should happen to the AVIS car then the Outsurance client will be in for more fees to be paid. This is not acceptable.<br> <br> The consultant did not contact Avis or speak to the senior management regarding my claim before calling me back to rectify the problem which creates more frustration.<br> <br> Outsurance have made a note of this to be address going forward but what happens to clients that are sitting with this problem now?? <br> <br> Advise, do not be taken for a ride by Outsurance as they do not honor their word to making clients claims stress free.