SB
Shilo B

1 reviews | Active since Oct 2016

26 Oct 2016, 07:06

Outsurance sucks so bad.

<p>Outsurance left me my wife and small child out to dry!</p> <p>after being an "early adopter" to outsurance when their service was still good, I can see why everyone is leaving them in droves. </p> <p>We have been without any electricity due to a power surge from a ****** cable for six days. </p> <p>After approving my claim over the telephone with a recorded message and a confirmation SMS, they apparently changed their mind and did not tell their electrical contractor. </p> <p>While I waited patiently for someone to arrive who never came. After many calls to many people who PROMISED to call back who never did. </p> <p>Me my wife and child, with no working electric fence, no link to an alarm company have had to survive being attacked or ******ed in our home. </p> <p>Please never use Outsurance. </p>

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Replies (1)
OUTsurance
OUTsurance's reply27 Oct 2016, 12:15
Official

Dear Shilo,

We note your disappointment and agree we could have handled the situation much better. Our claims manager, Cardo was involved and provided you with detailed feedback. He paid the money into your account and this will reflect in the next 48 hours.

Thank you for allowing us the opportunity to assist and if there is anything else you are welcome to contact Cardo directly.

Kind regards,

Alet