OUTSURANCE SUCKS AT COMMUNICATION AND CLIENT SERVICES

HORRIBLE SERVICE AND COMMUNICATION.

MILLICENT YOUR COMMUNICATION ARE LACKING. I HAD ASKED YOU 3 X TIMES WHERE IS MY CAR BEEN TAKEN TO FOR ASSESSMENT. NEVER EVEN BOTHERED ANSWERING ME.

DIGITAL ASSESSMENT WAS DONE AND I WAS TELEPHONICALLY INFORMED OF THE DAMAGE AMOUNT. I HAD OPTED NOT TO USE THE RIDICULOUS PANELBEATERS SENT TO ME. YOU, NOR EITHER OF YOUR STAFF INFORMED ME ABOUT THE PROCESS FOR GETTING MY PAY OUT TO GET MY VEHICLE URGENTLY REPAIRED BY MY PANELBEATER OF CHOICE. I NEED MY VEHICLE FIXED URGENTLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NOW TODAY TRACY PHONES ME STATING I MUST TAKE MY VEHICLE TO THE ASSESSOR.... I AM BUSY WITH YEAREND...... HE DOES NOT WORK SATURDAYS AND I MUST TAKE MY CAR TO HIM AND I MUST MAKE THE APPOINTMENT THROUGH YOU BUNCH.

THE WILL BE THE FIRST AND LAST CLAIM EVER TO OUTSURANCE. I WILL BE CANCELLING AND MOVING TO ANOTHER INSURANCE WELL DONE.

*** SERVICE!!!!!!!!!!!!!!!!!!!!