Outsurance sucks!

Part of our boundary wall collapsed during the severe storm that we had on the evening of 25 November 2021. I called Outsurance to register a claim. An assessor came out on Saturday 27 November 2021 to inspect the damage. After a few days i followed up but the advisor could not give me an update due to the report from the assessor not being received. I called back on a few occassions and expressed my frustration and still did not receive any updates. I received a call from Outsurance on 07 December 2021 asking if our was happy with the service! I told the consultant exactly how unhappy I was with the service. I was told one of the managers will call me to resolve this issue. Guess what? Still waiting! We have had claims in the past with Outsurance and they were handled very efficiently. Pity that their service now sucks big time.