Outsurance - Such a dissappointment!

Absolutely terrible service from the sales consultant, Paballo Machetela, as I was obtaining a quote in order to obtain cheaper insurance.

The first consultant I dealt with last week was cool, he was patient, and he wasn't rude at all, but the second consultant, Paballo Machetela. I would rate Outsurance in negative if it was possible.

They only offer discounts to beat the quote with your current insurance, and if you don't tell them your current premium, you don't get the discount.

I'm sorry, Discovery doesn't do this. They provided you automatic discounts from the start.

She was rude and put me hold while I'm still speaking. She told me they'll pay me R500, and I asked multiple times if she could tell me what the premium is after the discounts. She refused, so I eventually said its fine, I don't want to insure with Outsurance nor do I want your promotion. After the phone call they send me the quote and it's alot less than my current insurance however, it's completely wrong. One vehicle and one building is missing. After answering all of those questions.

All of this after speaking to two sales consultants, imagine what would happen in the event of a claim.

I would never join or recommend Outsurance to anybody. Dealing with insurance is a headache, and I want the process to be as quick and painless as possible. This is not the case with Outsurance.

Outsurance just lost a client because of their consultants impatience and rudeness, and now I'll still claim the R500 for wasting my TIME.