MA
Mathew A
1 reviews | Active since Feb 2019
01 Sept 2026, 09:29
OUTsurance strikes again !
Not action please, just a note to the public:
Following an increase in my vehicle warranty premium, I called and asked them to review it. I was stonewalled, so I cancelled my policy and went to another provider who is far more reasonable, and just offers a basic, uncomplicated policy which is what you want for a vehicle warranty.
Despite the cancellation, Outsurance still debited my account. To give them their due, they apologised and reversed the transaction promptly — happy that it's been rectified.
I've said it before, don't worry about your OutBonus. Save yourself the mental anguish and go to a proper insurance company who actually operates as a short term insurer not just a fund manager taking premiums.
Helpful (0)
Replies (3)0
Replies (3)OUTsurance's replyOfficial
01 Sept 2026, 09:47Hello Matthew
We are sorry to see we were not able to have assisted you with the increase of premium as well as the unexpected debit which followed.
Our client care manager will discuss your concerns with you.
Regards
The OUTsurance Team
We are sorry to see we were not able to have assisted you with the increase of premium as well as the unexpected debit which followed.
Our client care manager will discuss your concerns with you.
Regards
The OUTsurance Team
OUTsurance's reply01 Sept 2026, 09:47
Official
Hello Matthew
We are sorry to see we were not able to have assisted you with the increase of premium as well as the unexpected debit which followed.
Our client care manager will discuss your concerns with you.
Regards
The OUTsurance Team
We are sorry to see we were not able to have assisted you with the increase of premium as well as the unexpected debit which followed.
Our client care manager will discuss your concerns with you.
Regards
The OUTsurance Team
MA
Mathew A's updateReviewer Update
01 Sept 2026, 10:13Thanks a lot for the response but as I stated upfront, there is no need. OUTsurance has not just been a let down from day one , you have actually caused me considerable financial damage which I should have referred to the Ombudsman at the time. I am just happy that I have finally broken ties with OUTsurance.
MA
Mathew A's update01 Sept 2026, 10:13
Reviewer Update
Thanks a lot for the response but as I stated upfront, there is no need. OUTsurance has not just been a let down from day one , you have actually caused me considerable financial damage which I should have referred to the Ombudsman at the time. I am just happy that I have finally broken ties with OUTsurance.
OUTsurance's replyOfficial
07 Sept 2026, 10:04Hello Matthew
We did receive feedback from our client care manager, who notified us she was unable to reach you and could therefore not discuss the reason for the increase with you.
We are pleased to see you obtained suitable cover at a reasonable rate, sadly with another insurer. You have our best wishes.
Regards
The OUTsurance Team
We did receive feedback from our client care manager, who notified us she was unable to reach you and could therefore not discuss the reason for the increase with you.
We are pleased to see you obtained suitable cover at a reasonable rate, sadly with another insurer. You have our best wishes.
Regards
The OUTsurance Team
OUTsurance's reply07 Sept 2026, 10:04
Official
Hello Matthew
We did receive feedback from our client care manager, who notified us she was unable to reach you and could therefore not discuss the reason for the increase with you.
We are pleased to see you obtained suitable cover at a reasonable rate, sadly with another insurer. You have our best wishes.
Regards
The OUTsurance Team
We did receive feedback from our client care manager, who notified us she was unable to reach you and could therefore not discuss the reason for the increase with you.
We are pleased to see you obtained suitable cover at a reasonable rate, sadly with another insurer. You have our best wishes.
Regards
The OUTsurance Team
