NM
Neels M

1 reviews | Active since Mar 2009

12 Mar 2021, 08:46

Outsurance, straight out of 1921!

So I saw an ad on TV about the rates that Outsurance charges their clients, and let's be fair, those are very liberal ads since nobody else will ever get those same rates. Anyway, wnet online to see if I could get a quote, filled in the correct fields and what I got was not a quote. Instead I got a message stating that a agent would phone me. Now Outsurance, I am not sure whether you are aware of this or not, but it is 2021. In 2021, the best insurance companies have an online quote option, where people can get a budget quote to see how things compare. In 2021, we have smartphones with 24/7 web access that people use to go online. I need the Outsurance CEO to put down his Nokia 3310 and get with the times. If I wanted to speak to a call center agent, I would have phoned you. Not everyone in SA operates on please-call-me messages, so get with the program and get online quotes. As stated, this is 2021, not 1921. Your competitors like King Price Insurance have online quotes where you actually get a quote online without having to speak to call center agents THE NEXT DAY. If you are however not able to figure out how to do these simple things, give me a call, I live in 2021 and would be more than willing to assist.

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Replies (1)
OUTsurance
OUTsurance's reply12 Mar 2021, 11:26
Official
Hello Neels

We are very sorry our quote process is different and inconvenient for you, which we understand.

Our sales manager, Dean communicated with you via email, explaining our internal process. You however notified Dean you did obtain cover with an alternative company.

Regards
OUTsurance