1 reviews | Active since Sept 2016
Outsurance stoleMy money out of company account *******!!
I asked my representative at Outsurance to look at cheaper insurance and she was informed that I need to put all my Company vehicles for TRT On fleet insurance and were gonna be cheaper!! Twice was more expensive and wrote email Which was send to regional manager who I told that I sent a email to outsurance that I wanna keep to original policy as they said they cant all Of a sudden do a new fleet Management and was just sent quotes ! I never excepted or was phoned and expressed even accepting the quote !!! Was made promises by Regional manager too Which also ended up to Nothing!! Where my policy was always R18k plus Minus monthly i woke Up This morning to a deduction of almost R 38 k which no ome authorised and was ****** without my approval!! Outsurance are ******* and no one gave them the right or approved quote !! My Policy nr is OT *** and they will Also be reported to feb baoed and onbuds man by me!!
We are truly sorry to read about the service experience.
The matter was properly investigated and proper feedback was provided about the cover change and subsequent premium deduction.
The discussed refunds were processed and final refund will show in your account shortly.
Thank you for accepting our apologies for the unfortunate inconvenience and frustration you experienced.
Regards
OUTsurance
We are truly sorry to read about the service experience.
The matter was properly investigated and proper feedback was provided about the cover change and subsequent premium deduction.
The discussed refunds were processed and final refund will show in your account shortly.
Thank you for accepting our apologies for the unfortunate inconvenience and frustration you experienced.
Regards
OUTsurance
