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NM
NCEBA M

1 reviews | Active since Oct 2021

08 Oct 2021, 13:42

OUTSURANCE STOLE MY MONEY

I took a cover with Outsurance the1st of October 2021, and my first debit was supposed to go through on the 31st of October, and surprisingly they debited my money on the 2nd of October which was not something that we agreed on. I am highly disappointed with them and I want my money back ASAP!!

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Replies (3)
OUTsurance
OUTsurance's reply11 Oct 2021, 07:20
Official
Hello Nceba justice M

Thank you for your feedback.
Our agent contacted you, and confirmed you agreed to start cover right away, which resulted in the immediate debit.
Since changes were made to the cover, a pro rata refund was generated, which has sadly not been paid into your account yet. Our client care manager will assist you in ensuring this is finalised for you.

Thank you for allowing us the opportunity to discuss and clarify.

Regards
OUTsurance
NM
NCEBA M's update12 Oct 2021, 08:37
Reviewer Update
When is the refund going to be paid? Can the client care manager call me
OUTsurance
OUTsurance's reply12 Oct 2021, 09:11
Official
Hello Nceba. The status of the refund shows submitted. We did however request the relevant manager to call you.

Regards
OUTsurance