Outsurance still not getting it right

Good day

On 21 December 2023, Lesego mailed me to confirm and advise that as per my request Outsurance would make deductions on my account on the 4th of each month.

IMAGINE my surprise when on the 3rd January I receive a text indicating that my insurance was deducted on that day (3rd January 2024).

Then on the 4th January I receive an email saying that Outsurance will be deducting my insurance on the 16th January.

Can outsurance PLEASE get their stuff right???

I specifically asked for my deduction to go off on the 4th of each month. Why is it being deducted on the 3rd?????

I also asked to have my outsurance decreased.

Please look into my requests urgently.

My email address is: *********** Or ***********