Outsurance - *****sters!

The boundary wall on my property recently fell over as a result of old tree roots near the wall. Outsurance has rejected my building insurance claim on the basis that the roots have pushed the wall over. I was not aware that the trees would have needed to be removed and was not aware that the roots were pushing the wall over. In short Outsurance have refused to pay anything toward the claim (over R300 000) despite there being no exclusion of tree roots from my insurance policy.