Outsurance start work and quit after 7 months - Terrible Service/Experience

I have had my building insurance with outsurance from the day I built my home. Over 7 years. Lets not forget my car insurance also for my family.

I had a leaking pipe 7 months ago behind a cupboard, the leak has then damaged the cupboards. Yes, you heard me, took outsurance 7 months and still not done. The cupboard in front of the leaking pipe was totally damaged, the cupboards on each side had slight damage. But was clear the damage came from the center and from the leaking pipes and stemmed outwards. All photos by 3rd parties they sent out will show this

Since I lodged the claim it has been a disaster. Outsurance assigned cupboard people that were just unprofessional, always never come the time they arrange, etc. I had several random people contact me to do initial assessment without being informed by Outsurance. They removed the cupboards and lets not forget that they attempted to leave all the rubble at my house on a weekend when I'm having guests, the plumber appointed by Outsurance did fix the leaking pipe. Outsurance sent people to dry the wall. But every step of the way a 3rd party company would come out, after a step was done I would wait a 1-2 weeks then would get no response and then I would have to call Outsurance to find out the status and the next steps. I always had to call in, no updates were ever received from Outsurance or the 3rd parties.

The wall is much dryer than it was before. the cupboard on the right which had hardly any damage now still has some minimal damp in the wall but on the furtherest point from the initial leaking pipe, this cupboard was on the right of the cupboard that had most damage. the part closest to the center cupboard is dry and is what had the most damage. The part that has minor damp is on the other side where their was no cupboard damage.

Today with no update for more than 2 weeks I called Outsurance, the person that took my call on behalf of Outsurance has informed me today after 7 months they will not fix it further. The reason being because the people that came out from leak detection "THINK it is rising damp". But bear in mind this is on the side far from the initial damage, where the cupboard had no damage from the "apparent rising damp"

The person also confirmed the following on the call - The initial assessment said the damage was from the leaking pipe - Outsurance have never came out with their own assessor to view the problem - Outsurance have not come out to give me a detailed explanation for rejection and show how the "apparent rising damp" far from the initial damage that didn't cause damage is a reason to not fix the problem. - Outsurance is saying they will not pay for further fixing, also have not offered to fix two of the three cupboards where it is dry, - Outsurance also confirmed they did pay a 3rd party to fix a pipe, but hey lets ignore the fact that all the damage in the photos will show it came from that center point going outwards. - Everything they determined this on was based on 3rd party people information

So if you want poor service, no updates, someone that takes your money in person, sends ****py 3rd party people to do work on their behalf, take the first opportunity/gap out to not finish the job they started.....then go for Outsurance.

Thanks