JR
Jenny R
1 reviews | Active since Aug 2011
17 Apr 2020, 12:13
Outsurance stands for ****
Outsurance is all *****! After been a client for +-10 years, they rather me cancel my policy than assist me in my time of difficulty. After explaining that I will not be getting a salary due to the lock down, they idiot on the other side offers a 15% discount... *** will that do when they will be no money in the account to debit. And even after explaining this, they say I can cancel the policy. And this is the appreciation they show their customers after years of business. Even in the world crisis they treat their customers like ****!
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
21 Apr 2020, 16:51Good day Jenny,
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge.
After reading your complaint we immediately escalated the matter for urgent attention. Faizel our client care manager contacted you to get the matter resolved. He discussed several options with you to make your insurance more affordable for you. You were very happy with his intervention.
We do apologise for initially letting you down and at the same token we are pleased that we were able to assist you.
Regards,
OUTsurance
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge.
After reading your complaint we immediately escalated the matter for urgent attention. Faizel our client care manager contacted you to get the matter resolved. He discussed several options with you to make your insurance more affordable for you. You were very happy with his intervention.
We do apologise for initially letting you down and at the same token we are pleased that we were able to assist you.
Regards,
OUTsurance
OUTsurance's reply21 Apr 2020, 16:51
Official
Good day Jenny,
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge.
After reading your complaint we immediately escalated the matter for urgent attention. Faizel our client care manager contacted you to get the matter resolved. He discussed several options with you to make your insurance more affordable for you. You were very happy with his intervention.
We do apologise for initially letting you down and at the same token we are pleased that we were able to assist you.
Regards,
OUTsurance
This is a difficult time for all in SA and the impact of COVID-19 to the economy and citizens is huge.
After reading your complaint we immediately escalated the matter for urgent attention. Faizel our client care manager contacted you to get the matter resolved. He discussed several options with you to make your insurance more affordable for you. You were very happy with his intervention.
We do apologise for initially letting you down and at the same token we are pleased that we were able to assist you.
Regards,
OUTsurance