Outsurance staff cancels car insurance without approval
Scalled down on our business insurance we no longer used a certain cover. Outsurance goes ahead and cancelled my car, what on earth??? How risky is this company, your staff is making major mistakes here. We noticed that they did not take our debit order, and this is how we figured it out
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Replies (2)0
Replies (2)'s updateReviewer Update
15 Oct 2022, 08:45Outsurance should refund us for a years debit orders we have paid.
This company and their staff are reckless.
Over 10 years of being covered by them we have been forced to urgently move to Discovery.
We lost our outbonus, as well as extra fees we had to cover to urgently move away from them.
When cancelling a business cover we no longer needed outsurance went and cancelled not the business cover but our car insurance.
Leaving us with no knowledge of this.
We drove for a while and only realised after they did not debit us.
After calling them we struggled to reinstate the debit order for 2 days.
This comapny is unable to fullfill their commitments to clients.
We wasted years of loyalty to them that could of been built up elsewhere.
This is by far the worst company to deal with in SA.
Pricing is also btw not even better, they are more than most after doing research.
Do yourself a favor, check them 5 times if you are covered and get other quotes.
They should refund us for only costing us money.
We wish to never hear from your terrible company again.
This company and their staff are reckless.
Over 10 years of being covered by them we have been forced to urgently move to Discovery.
We lost our outbonus, as well as extra fees we had to cover to urgently move away from them.
When cancelling a business cover we no longer needed outsurance went and cancelled not the business cover but our car insurance.
Leaving us with no knowledge of this.
We drove for a while and only realised after they did not debit us.
After calling them we struggled to reinstate the debit order for 2 days.
This comapny is unable to fullfill their commitments to clients.
We wasted years of loyalty to them that could of been built up elsewhere.
This is by far the worst company to deal with in SA.
Pricing is also btw not even better, they are more than most after doing research.
Do yourself a favor, check them 5 times if you are covered and get other quotes.
They should refund us for only costing us money.
We wish to never hear from your terrible company again.
's update15 Oct 2022, 08:45
Reviewer Update
Outsurance should refund us for a years debit orders we have paid.
This company and their staff are reckless.
Over 10 years of being covered by them we have been forced to urgently move to Discovery.
We lost our outbonus, as well as extra fees we had to cover to urgently move away from them.
When cancelling a business cover we no longer needed outsurance went and cancelled not the business cover but our car insurance.
Leaving us with no knowledge of this.
We drove for a while and only realised after they did not debit us.
After calling them we struggled to reinstate the debit order for 2 days.
This comapny is unable to fullfill their commitments to clients.
We wasted years of loyalty to them that could of been built up elsewhere.
This is by far the worst company to deal with in SA.
Pricing is also btw not even better, they are more than most after doing research.
Do yourself a favor, check them 5 times if you are covered and get other quotes.
They should refund us for only costing us money.
We wish to never hear from your terrible company again.
This company and their staff are reckless.
Over 10 years of being covered by them we have been forced to urgently move to Discovery.
We lost our outbonus, as well as extra fees we had to cover to urgently move away from them.
When cancelling a business cover we no longer needed outsurance went and cancelled not the business cover but our car insurance.
Leaving us with no knowledge of this.
We drove for a while and only realised after they did not debit us.
After calling them we struggled to reinstate the debit order for 2 days.
This comapny is unable to fullfill their commitments to clients.
We wasted years of loyalty to them that could of been built up elsewhere.
This is by far the worst company to deal with in SA.
Pricing is also btw not even better, they are more than most after doing research.
Do yourself a favor, check them 5 times if you are covered and get other quotes.
They should refund us for only costing us money.
We wish to never hear from your terrible company again.
OUTsurance's replyOfficial
20 Oct 2022, 08:06Hello Diane
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance
OUTsurance's reply20 Oct 2022, 08:06
Official
Hello Diane
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance
You have our sincere apologies for the cancellation of the remainder of your policy
It was established you did state you intended to cancel the cover of the vehicle as you intended to insure with another company when you spoke to a manager. There was however no consensus and our advisor cancelled the policy without making successful contact with you.
The resubmission notification of the premium which followed was an error and had since been removed. There will be no further debits from our side.
Regards
OUTsurance