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Sadly I have come to realize that despite paying premiums and expecting good service delivery, we are still battling with the same problem since before lockdown. Last week we logged a claim as the geyser in the Granny flat was leaking somewhere yet again. In 2018 the geyser was replaced. Then in 2019 there was a leak on the geyser. Apparently a pipe was fixed or replaced at this stage. A few weeks later the water started coming through the kitchen floor tiles, which took more than year to completely resolve. So back to 2023 where we are sitting with a leaking geyser, yet again. Service provider comes out and says that the geyser did not comply with the installation guide lines. Please bear in mind that we only ever used Outsurance, so any non compliance would rest with them, or their choice of service provider. After numerous enquiries we have not been called at all, I cannot pay an excess for a job that was not completed to standard by them in the first place. Where is the logic? Surely, Outsurance, or the service provider should take accountability for this! In the meantime the water continues to leak and various cupboards are being damaged and still no call or follow up from Outsurance. We have had endless problems with the previous service provider, which we brought to the attention of Outsurance. Why are these service providers not vetted correctly? Why are we only told now that the installed geyser is non-compliant? Why should I have to pay the excess when poor installation has led to endless problems. We expect an urgent solution to this ongoing issue, lest we look at our options as to the way forward.