Outsurance so slow...too bad i ever moved to them

I submitted a claim last week Tuesday for my desktop that was damaged by lightning with a full report which i paid a total of R675.00 for and 3 quotations for replacement of the desktop. .until now, if i dont phone, i dont get feedback...i get told stories of we are waiting for suppliers to quote...which i understand...but 2 weeks? And then a story of we are validating something on your previouw insurance?...i put in a call me back and rep**** 1 to the sms i got...still no feedback please phone me