Outsurance Smartdrive App Useless

Been using the Smartdrive app since Dec2018. Shows a 10% discount qualification but debit order still takes full premium. Contacted the call centre and was told there seems to be a technical problem. Why use my data to monitor my driving then not give me what I am entitled to. Also, it's the most useless app I have ever used. Even monitors when I walk down the passage at my place of work. Reminds me at least 3 times on a 3km journey that my trip is being monitored. Get your act together and adjust my premiums and refund the money that is owning to me