Outsurance Smart App Shenanigans

I have been using the outsurance smart app since for quite a while. At first to ensure that they have a hold on you they give you a discount on the premium. I only had a single 10% discount. On 13 December 2018 I phoned through to outsurance. This is because all along the message on the app was saying my projected discount for December 2018 is 10%. As my debit order date was approaching suddenly my projected 10% discount is now January 2019. One of their client services person phoned back but her explanation does not make any sense at all. She kept o referring me to the 10% that was effe red s long time ago. Besides the app being lacki g in many areas , I think they are taking us consumers for a ride.