RP
Reuben P
1 reviews | Active since Sept 2024
02 Nov 2024, 11:55
OUTSurance shows nothing but disrespect
Despite my written request not to debit my bank account with the increase and Ombudsman intervention for MISREPRESENTATION, OUTsurance still charges me extra R432 and debits my cheque account. The disrespect shown by OUTsurance is most disappointing. I regret moving over to OUtsurance as I am experiencing nothing but lies, false promises and grief. Please do not phone me, I shall only respond to emails as I do not trust OUTsurance.
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OUTsurance's replyOfficial
07 Nov 2024, 15:54Good day Reuben,
Thanks for bringing this matter to our attention. After responding privately to your review, we escalated the matter to, Kyle, our client services manager.
Kyle has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. This was an error on our side which has since been corrected. Please refer to the email from Kyle where he indicates the corrected premium and excess. We have addressed the service failure internally.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thanks for bringing this matter to our attention. After responding privately to your review, we escalated the matter to, Kyle, our client services manager.
Kyle has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. This was an error on our side which has since been corrected. Please refer to the email from Kyle where he indicates the corrected premium and excess. We have addressed the service failure internally.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply07 Nov 2024, 15:54
Official
Good day Reuben,
Thanks for bringing this matter to our attention. After responding privately to your review, we escalated the matter to, Kyle, our client services manager.
Kyle has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. This was an error on our side which has since been corrected. Please refer to the email from Kyle where he indicates the corrected premium and excess. We have addressed the service failure internally.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team
Thanks for bringing this matter to our attention. After responding privately to your review, we escalated the matter to, Kyle, our client services manager.
Kyle has been unsuccessful in his attempts to reach you, and he has subsequently sent you an email. This was an error on our side which has since been corrected. Please refer to the email from Kyle where he indicates the corrected premium and excess. We have addressed the service failure internally.
You have our apologies for the inconvenience caused.
Regards,
The OUTsurance Team