OUTsurance should change their name to *****edsurance

My car was taken on a low-bed on the 5th of Jan by OUTsurance to one of their assessment centres in Rustenburg. On the 8th of Jan I received my AVIS rental car which I had on my policy for a period of 1 month. On the 17th of Jan I phoned OUTsurance to enquire about the status of my claim and OUTsurance did not even know that my car was taken on the 5th already. The lady followed up and apologise as it seems that my car got lost in the system, or the service provider did not provide OUTsurance with feedback. 12 days wasted. The very next day the 18th of Jan my car was assessed and taken to the assigned panel beater. The damages were given through to OUTsurance and the claim was approved. Problem one, the panel beater could not find an aircon pipe in SA and it had to be ordered from overseas. The ETA for the aircon pipe was 28 Feb. My Avis car rental expired on the 7th of Feb and after phoning OUTsurance's call centre I got verbally confirmation that my rental will be extended. Only problem is that AVIS did not received the extension request from OUTsurance. Today is the 29th of Feb and my rental car was taken by force by Avis' recovery agent. The recovery agent was on the phone with OUTsurance for more than 30min and up and down, OUTsurance confirmed that an extension was indeed sent to AVIS. Things got heated and the agent took the car by force. I was humiliated in front of my work colleagues. I even have emails from the OUTsurance client liaison officer confirming that extension is going to be granted indefinitely. Here i sit almost 2 month's later without my car being fixed and stranded without a car. I need a car to do my work and need to get from home to work every day. This is so shocking that a big Corporate brand like OUTsurance allow this kind of treatment to their customers. I will advise many prospective client not to OPT for OUTsurance....You will be highly disappointed. Their agents never calls you back, they do not deliver to their promises