KM
Kurt M
1 reviews | Active since Jul 2019
15 Mar 2024, 09:59
Outsurance shoddy service
I cancelled a policy with Outsurance at the beginning of March (1st March actually) after the premium had come off my account, it's now been 2weeks and not a single bit of information from Outsurance with regards to my refund, I called this morning and have now been cut off twice by the cancellations department. I know no one at Outsurance cares but this treatment is ridiculous.
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Replies (2)KM
Kurt M's updateReviewer Update
15 Mar 2024, 10:20Why does it take being 'reported' on hellopeter to get a proper response from you, it boggles my mind, surely the job is not that difficult
KM
Kurt M's update15 Mar 2024, 10:20
Reviewer Update
Why does it take being 'reported' on hellopeter to get a proper response from you, it boggles my mind, surely the job is not that difficult
OUTsurance's replyOfficial
15 Mar 2024, 10:31Hello Kurt
Your further comment is fair and the refund process should have been explained to you when you cancelled your policy with us.
Our client care manager confirmed he was in contact with you and assisted you.
Regards
The OUTsurance Team
Your further comment is fair and the refund process should have been explained to you when you cancelled your policy with us.
Our client care manager confirmed he was in contact with you and assisted you.
Regards
The OUTsurance Team
OUTsurance's reply15 Mar 2024, 10:31
Official
Hello Kurt
Your further comment is fair and the refund process should have been explained to you when you cancelled your policy with us.
Our client care manager confirmed he was in contact with you and assisted you.
Regards
The OUTsurance Team
Your further comment is fair and the refund process should have been explained to you when you cancelled your policy with us.
Our client care manager confirmed he was in contact with you and assisted you.
Regards
The OUTsurance Team