Outsurance Shoddy service

Our BnB suffered storm damage. This was reported to Outsurance as we hold a business policy with them. The accessor came out and handed in a shoddy report only covering half the damage. The root cause was not investigated as he did not know what to look for. The claims department just want to finalize the claim and are pushing for us to accept a ridiculous payment. Again the root cause has not been established so how do we paint and experience the same problem again. Karl Fourie stated that he will speak to the accessor and get back to us. We are loosing business in these trying times but Outsurance doesn't care. They quick to take your funds but drag their feet to honor their obligations. I am busy getting other quotes and will cancel my policy with them. Don't go with Outsurance, they don't care.