RW
Riaan W
1 reviews | Active since Apr 2014
28 Feb 2022, 16:13
Outsurance - Shocking15% premium hike for a Claim Free Client
Being a business client with Outsurance for more than 10 years and being claim free for the past 6 years I just had a premuim increase of 15% with almost no additional cover! This is shocking. A call to the call centre ended in "sorry - this is what is is". I would understand this if I claimed anything, but totally dissapointed. Anyway, my Outbonus pays in April and then its Bye-Bye Outsurance. I will not get ********** and a 15% increase is exactly that.
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Replies (1)OUTsurance's replyOfficial
04 Mar 2022, 13:37Good day Riaan,
We understand that receiving an annual increase is unwelcome.
Nobukhosi our client services manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
We understand that receiving an annual increase is unwelcome.
Nobukhosi our client services manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
OUTsurance's reply04 Mar 2022, 13:37
Official
Good day Riaan,
We understand that receiving an annual increase is unwelcome.
Nobukhosi our client services manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
We understand that receiving an annual increase is unwelcome.
Nobukhosi our client services manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments, underwriting changes etc.
We are sorry that we couldn't offer you a better premium.
Regards,
OUTsurance
