OUTSURANCE SHOCKING SERVICE , NOT IN A GOOD WAY !!!!!

I'm writing this complain with a shocking feeling of being a client with OUTSURANCE on a personnel level for over 20years and in 2018 I took them as a business insurance. For the FIRST time in the three years I'm claiming for a widow that was broken at my business , NOT even by us. It was easy to get a Ref. number , but that is ALL. I have had no correspondence from the Outsurance agents and NONE of the Outsurance service providers. CAN'T believe that as long as you pay,you are a Great customer but when you have a claim. Its like fighting for your own money