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saloshnie P
1 reviews | Active since Aug 2015
24 Sept 2025, 11:20
Outsurance shocking premium increase
I've been with outsurance for 5 years. My Boerboel has had two claims since then. My policy has gone up this year by 66%. Its absolutely unaffordable and shocking that they think this is ok.
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OUTsurance's replyOfficial
24 Sept 2025, 18:56Good day Saloshnie
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager will call you to review your premium.
We do apologise for the disappointment.
Regards
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager will call you to review your premium.
We do apologise for the disappointment.
Regards
The OUTsurance Team
OUTsurance's reply24 Sept 2025, 18:56
Official
Good day Saloshnie
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager will call you to review your premium.
We do apologise for the disappointment.
Regards
The OUTsurance Team
We understand that receiving an annual increase comes as a disappointment.
There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc. Our client services manager will call you to review your premium.
We do apologise for the disappointment.
Regards
The OUTsurance Team
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saloshnie P's updateReviewer Update
26 Sept 2025, 07:51Dear Outsurance, this reply is for other people looking to join Outsurance. So I have had three claims in the last 5 years and according to Outsurance because the value of my claims have been high, it warrants them increasing my premium by 65%. Even though when I joined they asked me what breed dog my pet was and them calculating the various risk factors for the premium. So now the only solution is to drop my plan from executive to standard for affordability. I feel trapped by them. Even tough one wants to be on a better plan the older your pet gets they suggest going down a plan just so they keep you as a client. I worried to think what will happen if I claim again. I might end up with no affordable plan for my baby. Its just ridiculous. Think twice about Outsurance please people.
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saloshnie P's update26 Sept 2025, 07:51
Reviewer Update
Dear Outsurance, this reply is for other people looking to join Outsurance. So I have had three claims in the last 5 years and according to Outsurance because the value of my claims have been high, it warrants them increasing my premium by 65%. Even though when I joined they asked me what breed dog my pet was and them calculating the various risk factors for the premium. So now the only solution is to drop my plan from executive to standard for affordability. I feel trapped by them. Even tough one wants to be on a better plan the older your pet gets they suggest going down a plan just so they keep you as a client. I worried to think what will happen if I claim again. I might end up with no affordable plan for my baby. Its just ridiculous. Think twice about Outsurance please people.