Outsurance - SHOCKING

2 weeks ago, I phoned outsurance to cancel my insurance as I sold my car They then advised me that I will be getting a refund ( paid last day of November). I then advised them that I will be getting a new car within the next month and that they must keep my profile active.

Last week I collected my car and I phone as I got an automatic and not manual as per 1st phone call to them, I am then told that the premium will be different which I then argue about the increased price (yes it was not alot but still) then the phone is put down in my ear.

On the 1st of December I get the refund from Outsurance into my ABSA account and on the 3rd I get notification that they are trying to deduct the NEW pro rata rate from my nedbank account.

I dont have a normal nedbank account, only a credit card and I have never changed my details.

I phoned Outsurance at around 10:00 this morning and they said a manager will get back to me. At 14:43 no manager phoned me yet and I phone them.

Once again I am told that no one changed the details and that the IT department is sorting it out and a manager will get back to me.

When I asked the question so when will you deduct the premium from the CORRECT account I get the answer of a manager will phone you.

I then keep repeating the same question, is my car actually insured and I then get the answer, Ma'am, if it's our error yes...

Common OUTSURANCE, give me the answers!!