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Lucas H

1 reviews | Active since Apr 2013

10 Nov 2020, 09:50

outsurance service suckes

good day, or not so good

one of outsurences clients booked herself out of hospital and was not ready to drive her car yet, she smashed into my car while i was standing still at a stop sign waiting for oncoming traffic. she got out of her car and the first thing sed was "so sorry i just left hospital and I know i was not supposed to drive yet. " now outsurance does not want to pay the quatation to fix my car it this story and the that story, now they want us to take the car to some place in cape town (we do not live in cape town) and wait 2 days for the car to be fixed. i asked so that they pay board and petrol to get it done there and i have to take time off work to do this now. the email i got back was just take the car to our people to fix it, what about all the other expences. really a ****ty thing and i was not at fault at all but now i am the wrong party here pleace help

0
Replies (3)
OUTsurance
OUTsurance's reply13 Nov 2020, 11:50
Official
Good day Lucas,

Thank you so much for bringing this to our attention.

It's truly disappointing to read about your poor service experience and to allocate a service provider 100kms away from you is unacceptable. 

Lebo our legal manager contacted you to address your concerns and to discuss the merits of the claim in detail. We have appointed a service provider closer to you and we will remain in touch until the matter has been finalised.

We do apologise for the poor service experience. 

Regards,
OUTsurance
LH
Lucas H's update17 Nov 2020, 17:08
Reviewer Update
Good day OUTsurance firstly i am very glad to not be apart of your company while the panelbeater have been moved to worcester the payout on the claim is still the same and half of the quatation you are willing to payout this is my tel no. *** the service suckes and every time i hear your advert on radio i just want to call in and tell the public the poor survice the company really gives. Your client was at fault and are liable for the total amount from her insurer, this really is sad and crazy, your legal departmant person has done nothing to get the matter resolved. pleace give me feedback
OUTsurance
OUTsurance's reply18 Nov 2020, 14:52
Official
Good day Lucas,

Thanks for your further feedback.

Lebo our legal manager contacted you, unfortunately the line wasn't good, an appointment has been scheduled for tomorrow. Lebo will address your concerns regarding the quote as well as the lack of assistance from the legal advisor.

Regards,
OUTsurance