1 reviews | Active since Sept 2017
Outsurance service providers rude and clueless
My car has been away from me for almost a month now, because the panelbeater that Outsurance sent my car to is full of rude and *********** people who clearly do not know what they are doing. The panelbeater keeps moving the deadline with a new story every damn time with very bad attitude. Outsurance failed to follow up on the process, leaving me to do the following up myself only to be made to jump through hoops.
I was given a deadline of 15 Sept (Friday), only for me to go there for nothing because my car was not done and I was not even given a call to tell me that they are not done, then it was Monday, which turned to Tuesday which now has turned to Wednesday. I am really disgusted that Outsurance partners with panelbeaters who clearly do not know what they are doing and cannot even communicate politely to their clients.
At this rate, I will not be getting my vehicle any time soon because these people are clearly clueless and cannot do their jobs. I am disgusted and angry!!!
Good day,
Thank you for bringing the matter to our attention. Trivashen our client liaison officer contacted you to get the matter resolved and he also spoke the panel beater to understand what transpired and why there was a delay. There seemed to have been a misunderstanding. We will inform our procurement department to investigate the matter. Subsequently you picked up your car on Friday. Sorry for the delay.
Thanks, Kelvin
Good day,
Thank you for bringing the matter to our attention. Trivashen our client liaison officer contacted you to get the matter resolved and he also spoke the panel beater to understand what transpired and why there was a delay. There seemed to have been a misunderstanding. We will inform our procurement department to investigate the matter. Subsequently you picked up your car on Friday. Sorry for the delay.
Thanks, Kelvin