outsurance service not the same

I been a outsurance customer for over 6 years and had like 2 accident claims. The 1 first claim few years ago was all good service and all, however this 2nd claim has been bad. not from outsurance side, they have assisted me with with a speedy claim but the car rental option they gave me isnt really not good for business.

outsurance gave me a car rental for 2 weeks while car was being repaired, 2 days before my car was ready ******* tried to break in the rental car while i was busy hiking, they did not succeed, however they damaged the door lock. only the lock nothing else. i went to report this to police station got case number and now the rental company wants to bill me R4800 access for a damaged lock!!! and wont also give me R1500 deposit money back.

I phoned outsurance asking what the hell is going on and they said they cannot help and i must pay R4800.

I really think R4800.00 for a damaged lock its totally ridiculous and this is not my fault they tried to break in car. i did report it to police so this is totally unfair for me to pay almost R5000 FOR A DOOR LOCK!!!

I dont know how this will be resolved but i think after all these years they let me down........