Outsurance service for Third party claims are PATHETIC!

I was in an accident on the 28th of August 2017, After following the procedure set out by Outsurance, I then received a reply from then almost a week later. for a whole month after that I was left in the dark regarding my claim status although I made multiple calls to the legal department, which could not be put through as the advisor was unavailable.

on the 28th of October I was given a payment proposal with a R2000-00 shortfall, upon closer inspection I noticed that they had left out critical parts that had been damaged by the accident, and only included the paint and labour for the repairs.

I then queried this and requested that this be represented, neither the advisor nor the assessor rep**** to this request. I proceeded to call a manager in the legal department that was rude and not at all helpful, she suggested that it will be forwarded to the correct people and an email will be sent back on the 1st of November regarding this.

It is now the 6th of November, I am still to receive feedback. Outsurance you are a disgrace!