Outsurance service falling

Time for a change Outsurance agents clearly not doing their jobs,got a verbal quote for car insurance for a car that my daughter was going to take over in December. Now I want to make her the main driver and the quote I got then has jumped over R700. I told them that they need to sharpen their pencils and I was told that they would get a manager to look at it and give me a call back. No call back but I got my policy adjusted with the higher amount and my daughters details are not spelt right even after I gave them the spelling. Are Outsurance hiring people now that need to go back to school and learn to spell.