Outsurance service disgusting

I am extremely disappointed with the service I have received from Outsurance regarding my pool leakage. No communication, no calls as to what is the next step.

I constantly called for 8 days and nothing has been resolved.

You have sent out 3 companies and they have said that the leak must be within the pool. Randall has sent you the report yesterday already and I just called your call centre and you have said no report has been sent. This is extremely unprofessional, I pay a premium to get the service I need.

We need to know what is the next step… We constantly filling up our pool so we can let the pump run to keep the pool clean so they can have easy view in the pool. By doing this for a whole week our water bill is going to be excessively high. After 8 days and nothing is resolved, this is a bit of concern for me as what if something major happens will I have to wait this long too.

I need this sorted ASAP as I pay my premiums on time.

This is definitely not the service as advertised.