Outsurance Service Disappointment

<p>After buying a new vehicle and changing my insurance to the new car, someone at Outsurance changed my banking details without me advising them to do so. Wednesday the 31st of August 2016 I got an email saying that my banking details have been changed successfully. That is when I checked and saw I do not even know the banking account. As it was already after hours, I phoned Thursday morning and the team leader “Deon” said he will let me know by the latest Monday the 5th of September, who is accountable for this, and told me I do not need a ref. number, I can just phone in if he did not get hold of me. Monday 5 September I phoned at 11:20 and the consultant Virginia informed me that the team leader is busy online and he will call me back. Once again no feedback. My concern is, how is it possible for a consultant to just change someone’s banking details, to an unknown number and without their authorisation. The sad part is that the team leader are then not even helpful in providing feedback to their clients…..</p> <p> </p>