Outsurance service

Was very disappointed by Outsurance. Complained about a leaking pipe which was duly authorised by them and "fixed" by their service provider, Tap Doctor, in Bloemfontein. After this repair we found that 2 of our outside/ garden taps did not work. I complained to Outsurance but both them and the plumber responded said this cannot be as a result of the repairs they made. I had another plumber dig up various spots to check where the various pipes lead from and to. The only area we did not dig up was where they replaced the leaking pipe. Given our evidence it is obvious that the plumber neglected to reconnect a pipe to certain pipes now rendering them without water supply. Outsurance rejected this evidence and told me verbally through a customer relations officer, Melsonby Moodley, of this, of their decision. I want to caution people to show any plumbing service provider that taps/ showers are working or not before they start repairs, especially replacing pipes and if water supply was switched off. Then it is imperative you check each tap after the repairs. My outside taps were working perfectly before the repairs. By rejecting my complaint Outsurance is implying I'm lying and that these taps didn't work before.