CE
Cindy E
1 reviews | Active since Jun 2017
28 Dec 2022, 13:12
Outsurance service
Bad experience with them, this is now the 3rd time they take my money that was only ment to go off once....... Error on their side but who cares as long as they can make money........ I thought this was the best insurance company for funeral and car bug mistake.... Been with them since 2019 and this is how they treat their loyal clients who by the way pays for their salary..... Time to look for a insurance company that actually do care about their clients.
Please dont go to outsurance as they will only ***** your money and do no service.......
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OUTsurance's replyOfficial
29 Dec 2022, 11:08Hello Cindy
It was naturally concerning to see our service let you down. You have our sincere apologies for the delayed refund payment, which was a result of the public holidays of the past week and weekend.
Coupled to this, our advisor did not remove the pro rata premium, which was a result of the returned premium when our system processed the resubmission. Our client care manager contacted you with an apology and assisted with the refund of the pro rata premium collected.
Regards
OUTsurance
It was naturally concerning to see our service let you down. You have our sincere apologies for the delayed refund payment, which was a result of the public holidays of the past week and weekend.
Coupled to this, our advisor did not remove the pro rata premium, which was a result of the returned premium when our system processed the resubmission. Our client care manager contacted you with an apology and assisted with the refund of the pro rata premium collected.
Regards
OUTsurance
OUTsurance's reply29 Dec 2022, 11:08
Official
Hello Cindy
It was naturally concerning to see our service let you down. You have our sincere apologies for the delayed refund payment, which was a result of the public holidays of the past week and weekend.
Coupled to this, our advisor did not remove the pro rata premium, which was a result of the returned premium when our system processed the resubmission. Our client care manager contacted you with an apology and assisted with the refund of the pro rata premium collected.
Regards
OUTsurance
It was naturally concerning to see our service let you down. You have our sincere apologies for the delayed refund payment, which was a result of the public holidays of the past week and weekend.
Coupled to this, our advisor did not remove the pro rata premium, which was a result of the returned premium when our system processed the resubmission. Our client care manager contacted you with an apology and assisted with the refund of the pro rata premium collected.
Regards
OUTsurance