Outsurance - Serious lack of correspondence

We've been waiting two weeks for a response on Outsurance's third party liability claim. We have submitted everything that has was required, with a serious lack of correspondence from Outsurance. We had to phone them for an update just to find out that they can't open photos that was sent to them two weeks ago. I have to drive around with a damaged vehicle where their client reversed into my vehicle just because someone can't pick up a phone or send an email.