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Cynthia C
1 reviews | Active since Mar 2023
29 Mar 2023, 11:56
OUTSURANCE seems they are just another piece of the *******ION puzzle in this country
Please, do NOT give this company your business under any circumstances, ESPECIALLY if you are a foreigner. I have been trying since last year to cancel my policy after they failed to pay out my house ******* claim for approaching a year now while they play games making me as the victim, jump through one hoop after another all to avoid having to payout. They continue to deduct funds or attempt to, costing me almost R400 in fees TWICE every month. When I first gave them my business a couple of years ago, they were a well rated company. But obviously by the reviews I see now, that has changed and here is mine added to it. Save yourself a massive headache and a lot of time on phone calls.... go with a different company.
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Replies (4)CC
Cynthia C's updateReviewer Update
29 Mar 2023, 16:07Yes we'll I've spoken to SEVERAL MANAGERS OVER THE PAST 10 MONTHS.... sounds like you need to fire your ENTIRE TEAM and start fresh. I'm going to file a formal complaint with the SAIA and then they can deal with the *****ulent practices.
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Cynthia C's update29 Mar 2023, 16:07
Reviewer Update
Yes we'll I've spoken to SEVERAL MANAGERS OVER THE PAST 10 MONTHS.... sounds like you need to fire your ENTIRE TEAM and start fresh. I'm going to file a formal complaint with the SAIA and then they can deal with the *****ulent practices.
CC
Cynthia C's updateReviewer Update
30 Mar 2023, 13:09As suspected, your manager, who has no managerial skills whatsoever, contacted me to blame ME that in 2021 my payments were irregular and that's why when I asked last year that the payments be placed on hold UNTIL my claim was resolved, after months of *****ing with me on the claim, and says I won't get the money you guys stole from my account now because of the irregular payments in 2021. REALLY, that's your reasoning???
Just another guy with absolutely NO management skills, who clearly got hired because he knew someone. But it's ok... this is only the first review I've written. If I don't get my ****** money back and my claim resolved, I'll write so many reviews,, it will cost Outsurance FAR FAR FAR more in losses than you've cost me.
Shame... companies can no longer ***** clients without it biting back.
Just another guy with absolutely NO management skills, who clearly got hired because he knew someone. But it's ok... this is only the first review I've written. If I don't get my ****** money back and my claim resolved, I'll write so many reviews,, it will cost Outsurance FAR FAR FAR more in losses than you've cost me.
Shame... companies can no longer ***** clients without it biting back.
CC
Cynthia C's update30 Mar 2023, 13:09
Reviewer Update
As suspected, your manager, who has no managerial skills whatsoever, contacted me to blame ME that in 2021 my payments were irregular and that's why when I asked last year that the payments be placed on hold UNTIL my claim was resolved, after months of *****ing with me on the claim, and says I won't get the money you guys stole from my account now because of the irregular payments in 2021. REALLY, that's your reasoning???
Just another guy with absolutely NO management skills, who clearly got hired because he knew someone. But it's ok... this is only the first review I've written. If I don't get my ****** money back and my claim resolved, I'll write so many reviews,, it will cost Outsurance FAR FAR FAR more in losses than you've cost me.
Shame... companies can no longer ***** clients without it biting back.
Just another guy with absolutely NO management skills, who clearly got hired because he knew someone. But it's ok... this is only the first review I've written. If I don't get my ****** money back and my claim resolved, I'll write so many reviews,, it will cost Outsurance FAR FAR FAR more in losses than you've cost me.
Shame... companies can no longer ***** clients without it biting back.
OUTsurance's replyOfficial
04 Apr 2023, 13:37Good day Cynthia,
Thank you for your further feedback. We would never act in an ********* manner. We will always ensure we treat all clients fairly.
After responding privately to your review, we escalated the matter for urgent attention. Henry our retentions manager discussed your policy in detail with you. We never received a cancellation request from you therefore there is no refund due. Ntlhari our claims manager addressed your concerns regarding your claim. Ntlhari went through the claim settlement amount in detail with you. We will review all documentation that you sent to us and call you with feedback.
We apologise for your experience with us.
Regards,
OUTsurance
Thank you for your further feedback. We would never act in an ********* manner. We will always ensure we treat all clients fairly.
After responding privately to your review, we escalated the matter for urgent attention. Henry our retentions manager discussed your policy in detail with you. We never received a cancellation request from you therefore there is no refund due. Ntlhari our claims manager addressed your concerns regarding your claim. Ntlhari went through the claim settlement amount in detail with you. We will review all documentation that you sent to us and call you with feedback.
We apologise for your experience with us.
Regards,
OUTsurance
OUTsurance's reply04 Apr 2023, 13:37
Official
Good day Cynthia,
Thank you for your further feedback. We would never act in an ********* manner. We will always ensure we treat all clients fairly.
After responding privately to your review, we escalated the matter for urgent attention. Henry our retentions manager discussed your policy in detail with you. We never received a cancellation request from you therefore there is no refund due. Ntlhari our claims manager addressed your concerns regarding your claim. Ntlhari went through the claim settlement amount in detail with you. We will review all documentation that you sent to us and call you with feedback.
We apologise for your experience with us.
Regards,
OUTsurance
Thank you for your further feedback. We would never act in an ********* manner. We will always ensure we treat all clients fairly.
After responding privately to your review, we escalated the matter for urgent attention. Henry our retentions manager discussed your policy in detail with you. We never received a cancellation request from you therefore there is no refund due. Ntlhari our claims manager addressed your concerns regarding your claim. Ntlhari went through the claim settlement amount in detail with you. We will review all documentation that you sent to us and call you with feedback.
We apologise for your experience with us.
Regards,
OUTsurance
CC
Cynthia C's updateReviewer Update
05 Apr 2023, 03:16You can save your lies. When I spoke to Amanda just a couple of weeks ago, she could see the cancelation from last year and assured me of my justified refund. Now that cancelation has CONVENIENTLY disappeared. But I do have the details of that original cancelation, date and who I spoke to in your retentions departmen at that time located in notes at my other house. And when I've eten that side, I will NOT contact you guys again directly with the opportunity to correct this, I will contact those who overseer insurance companies in SA with my detailed proof and they can deal with you. AND everyone reading this can see Outsurance as just another SA company who will lie, cheat and ***** to protect themselves. In fact, I wish HelloPeter could allow voice recordings, then you could post that conversation with Henry and everyone could really see what was said in that conversation.... but maybe you better make that one disappear as well before the SAIA gets to it... so thank you for noting it here so that can't be done. AND as for Claim...I was told it would finally be resolved by YESTERDAY... AND SHOCKING....I HEARD NOTHING Outsurance again as promised for the thousandth time in the past year.
CC
Cynthia C's update05 Apr 2023, 03:16
Reviewer Update
You can save your lies. When I spoke to Amanda just a couple of weeks ago, she could see the cancelation from last year and assured me of my justified refund. Now that cancelation has CONVENIENTLY disappeared. But I do have the details of that original cancelation, date and who I spoke to in your retentions departmen at that time located in notes at my other house. And when I've eten that side, I will NOT contact you guys again directly with the opportunity to correct this, I will contact those who overseer insurance companies in SA with my detailed proof and they can deal with you. AND everyone reading this can see Outsurance as just another SA company who will lie, cheat and ***** to protect themselves. In fact, I wish HelloPeter could allow voice recordings, then you could post that conversation with Henry and everyone could really see what was said in that conversation.... but maybe you better make that one disappear as well before the SAIA gets to it... so thank you for noting it here so that can't be done. AND as for Claim...I was told it would finally be resolved by YESTERDAY... AND SHOCKING....I HEARD NOTHING Outsurance again as promised for the thousandth time in the past year.