1 reviews | Active since Feb 2017
Outsurance ****
<p>Terrible!!! September 2016 I phone outsurance to delete my one vehicle on my policy and add the new car I have bought and review my premium as the new car has a higher value. After ther consultant took down all the details he needed, he said that the new car is now active on my policy with the same premium and I am due for an Outbonus in January 2017. GREAT!!! Guess what... now 3 February 2017 and still no Outbonus... busy on the phone as I type, they tell me that in the meanwhile they rejected my new car and cancelled my policy without discussing or informing me about it and I cannot recieve an Outbonus on a cancelled policy!</p> <p>Now they are taking all my details again including my new car's details and giving my a quote of more than double the initial premium that they already qualified me for in September 2016.</p> <p>HOW CONVENIENT for them!!! They save on not having to pay me my Outbonus because thay cancelled my policy and now they give my a very much higher quote to make even more money out of me!!</p>
We are so sorry about the chain of events which led to your huge frustration!
Our client care manager, Selda investigated what had transpired and provided you with proper feedback. We also confirm your policy has been reinstated.
Thank you for accepting our apologies.
Regards
Dinky
We are so sorry about the chain of events which led to your huge frustration!
Our client care manager, Selda investigated what had transpired and provided you with proper feedback. We also confirm your policy has been reinstated.
Thank you for accepting our apologies.
Regards
Dinky
Policy reinstated. Yes
Selda phoned me and explained that my policy was cancelled due to the fact that my new cars' value does not allow for the limited cover at all, however she gave it one more try on their system with double the premium value that she will see if it can be reduced to the initial value that I qualified for and said she will phone me back after the past weekend....
Someone else phoned me back after the weekend and said that the policy is being reinstated. GREAT! HOWEVER I will to be happy with the new DOUBLE the premium value as that is the best they can do. DO I ACCEPT OR DON'T I AND LOSE MY OUTBONUS, WHICH IS UNDER DEBATE SHOULD I ACCEPT!!! (KEEP IN MIND THAT APPARENTLY MY POLICY WAS CANCELLED DUE TO MY CARS' VALUE AND NOW ALL OF A SUDDEN REINSTATED IN THE FIRST PLACE AND SECONDLY WITH DOUBLE THE PREMIUM.
The only reason I will accept is because it is fair to pay a higher premium for a car with a higher value.
BUT YOU DON'T CALL A CUSTOMER BACK AFTER HE BOUGHT SOMETHING AT A STORE AND TELL HIM SORRY THE PRICE WAS WRONG AND YOU HAVE TO PAY MORE FOR IT NOW!
So by cancelling my policy without my knowledge and playing me for my outbonus in order to get me to accept a higher premium, because outsurance made a mistake IS NOT THE WAY TO DO BUSINESS AND I WILL BE LOOKING FOR ANOTHER BROKER.
Policy reinstated. Yes
Selda phoned me and explained that my policy was cancelled due to the fact that my new cars' value does not allow for the limited cover at all, however she gave it one more try on their system with double the premium value that she will see if it can be reduced to the initial value that I qualified for and said she will phone me back after the past weekend....
Someone else phoned me back after the weekend and said that the policy is being reinstated. GREAT! HOWEVER I will to be happy with the new DOUBLE the premium value as that is the best they can do. DO I ACCEPT OR DON'T I AND LOSE MY OUTBONUS, WHICH IS UNDER DEBATE SHOULD I ACCEPT!!! (KEEP IN MIND THAT APPARENTLY MY POLICY WAS CANCELLED DUE TO MY CARS' VALUE AND NOW ALL OF A SUDDEN REINSTATED IN THE FIRST PLACE AND SECONDLY WITH DOUBLE THE PREMIUM.
The only reason I will accept is because it is fair to pay a higher premium for a car with a higher value.
BUT YOU DON'T CALL A CUSTOMER BACK AFTER HE BOUGHT SOMETHING AT A STORE AND TELL HIM SORRY THE PRICE WAS WRONG AND YOU HAVE TO PAY MORE FOR IT NOW!
So by cancelling my policy without my knowledge and playing me for my outbonus in order to get me to accept a higher premium, because outsurance made a mistake IS NOT THE WAY TO DO BUSINESS AND I WILL BE LOOKING FOR ANOTHER BROKER.