CR
Charles R
1 reviews | Active since Jul 2012
22 Sept 2020, 13:03
Outsurance saving you money until you claim
When you claim with outsurance their service providers only cause more damage to your vehicle than what wan originally there. You also sit half the year without a vehicle to have the poor workmanship repaired and when complaining you get the standard response of "we are aware of your complaint" yet no action
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OUTsurance's replyOfficial
29 Sept 2020, 11:54Good day Charles,
Thank you for raising your concerns with us. After reading your complaint we immediately escalated the matter for urgent attention.
Our claims management team have been in contact with you and we can confirm an appointment has been scheduled with you, our service provider and our assessor to address all your concerns.
We will remain in contact with you up until the matter has been finalised.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for raising your concerns with us. After reading your complaint we immediately escalated the matter for urgent attention.
Our claims management team have been in contact with you and we can confirm an appointment has been scheduled with you, our service provider and our assessor to address all your concerns.
We will remain in contact with you up until the matter has been finalised.
We do apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply29 Sept 2020, 11:54
Official
Good day Charles,
Thank you for raising your concerns with us. After reading your complaint we immediately escalated the matter for urgent attention.
Our claims management team have been in contact with you and we can confirm an appointment has been scheduled with you, our service provider and our assessor to address all your concerns.
We will remain in contact with you up until the matter has been finalised.
We do apologise for the poor service experience.
Regards,
OUTsurance
Thank you for raising your concerns with us. After reading your complaint we immediately escalated the matter for urgent attention.
Our claims management team have been in contact with you and we can confirm an appointment has been scheduled with you, our service provider and our assessor to address all your concerns.
We will remain in contact with you up until the matter has been finalised.
We do apologise for the poor service experience.
Regards,
OUTsurance