CG
Chanz G

1 reviews | Active since Feb 2021

17 Aug 2021, 13:11

Outsurance saved the Day

I have had the pleasure of having my Car, household and Out and about Cellular insurance with Outsurance. The one thing that I know about the staff both when you have an active policy and the afterservice, the consistency never changes. About 2 months ago, my son who does learn online accidently dropped his tablet, his screen was damaged and he could no longer use his device for learning purposes. Obviously I did not have R 5000 to buy a new one, and my daughter reminded me that I have cover on our devices. I called immediately, the friendly claims advisor Richard was ever so helpful, sending my claims details. The process was simple, easy, the service provider were friendly , even so much as to come out to collect the damaged device, and have my claim sorted in no less than 5 working less. I must commend Outsurance for not only retaining their ethical values as it shows they genuinely care for their customers. I certainly appreciate my Insurance Company . Thank you for always going the extra mile. My son is happy to be back online with his new tablet. You really saved the day!!!!

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Replies (1)
OUTsurance
OUTsurance's reply17 Aug 2021, 13:35
Official
Such fantastic feedback to receive!
Thank you very much for taking the time out to give us this compliment.
We will ensure Richard receives the recognition he deserves.
Awesome work Richard, you are a star!
Regards,
Sarah