ZN
Zanele N
1 reviews | Active since Sept 2012
02 Oct 2022, 15:13
Outsurance salvage license outstanding transfered to new buyers
Insurance salvage sold with unpaid License fees. Bought an Outsurance insurance salvage car that had outstanding license fees, Dinky an insurance consultant is not helping resolve this as she has all papers but to no solution. Insurance kept vehicle must be paid for licences not to transfer it to new buyers of the car.
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Replies (1)
OUTsurance's replyOfficial
03 Oct 2022, 16:07Hello Zanele
We are very sorry the matter has not been resolved yet. We had a couple of discussions and you did forward us the purchasing invoice you received from SMD after you purchased the vehicle directly from them.
As per my last response to you via email, I again included our Claims manager, who sent our enquiry to SMD to provide us with our client's claim number. The registration number on the invoice does not register on our data base.
Marisa tried to contact you today, and was not successful.
Please know we want to assist you, and wanted to do this from the start.
Marisa will try and contact you again.
Regards
Dinky
We are very sorry the matter has not been resolved yet. We had a couple of discussions and you did forward us the purchasing invoice you received from SMD after you purchased the vehicle directly from them.
As per my last response to you via email, I again included our Claims manager, who sent our enquiry to SMD to provide us with our client's claim number. The registration number on the invoice does not register on our data base.
Marisa tried to contact you today, and was not successful.
Please know we want to assist you, and wanted to do this from the start.
Marisa will try and contact you again.
Regards
Dinky
OUTsurance's reply03 Oct 2022, 16:07
Official
Hello Zanele
We are very sorry the matter has not been resolved yet. We had a couple of discussions and you did forward us the purchasing invoice you received from SMD after you purchased the vehicle directly from them.
As per my last response to you via email, I again included our Claims manager, who sent our enquiry to SMD to provide us with our client's claim number. The registration number on the invoice does not register on our data base.
Marisa tried to contact you today, and was not successful.
Please know we want to assist you, and wanted to do this from the start.
Marisa will try and contact you again.
Regards
Dinky
We are very sorry the matter has not been resolved yet. We had a couple of discussions and you did forward us the purchasing invoice you received from SMD after you purchased the vehicle directly from them.
As per my last response to you via email, I again included our Claims manager, who sent our enquiry to SMD to provide us with our client's claim number. The registration number on the invoice does not register on our data base.
Marisa tried to contact you today, and was not successful.
Please know we want to assist you, and wanted to do this from the start.
Marisa will try and contact you again.
Regards
Dinky