MK
Mahesh K

1 reviews | Active since Apr 2019

22 Oct 2021, 14:20

Outsurance sales person called me and said that I don't need to pay my Insurance.

Today I received a phone call from Outsurance regarding their promotion. the person who is on the call told me that I don't need to pay a few months of my car insurance if I can recommend a few people from my contact list so that he will contact them and sell them outsurance. After discussing for a few minutes I told him, I don't have any contacts to share who need it at this time and if I found any I will let him know.

I am not sure whether he understood me or not, he started guiding me to my contact list in my phone and asking me to pick few numbers and tell him. I am shocked with his attitude.

I told him without their consent how you want me to send their contact data. When i raised about POPI Act, he was saying their company follows it(I am not sure he knows the act applicable to individuals too). Is this a new way to pull information about people by using the clients? This sounded like a ****, so i just want to raise it here. If it is not a ****, Outsurance should ask for people consent of giving away their data, which is being collected by other clients.

I received a call from number: +***8

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Replies (1)
OUTsurance
OUTsurance's reply26 Oct 2021, 15:23
Official
Good day Mahesh,

Thank you for raising your concerns with us. 

We most certainly do comply with the POPI Act. After responding to your review privately, we escalated the matter for urgent attention.

Shaine our sales manager has been in contact with you to address your concerns and he discussed our referral process in detail with you.


Regards,
OUTsurance