OUTsurance Sales Consultant

Get your popcorn and drinks because this is going to be a long one, yet interesting.

I am a young adult and was looking for the perfect, yet affordable insurance for myself. I was on the hunt and got a lot of quotes yesterday (2023/10/23). I'm even sure that some of the sales representatives are frustrated with me because of all my questions. -I do apologize-

So, as I was about to end my really frustrating day, I received a call from non-other than OUTsurance. Keep in mind that this was at 18:44 PM. First thing that pops up in my head is that this is a person who loves their job.

This person was the sweetest, most kindhearted person ever. I've never met this consultant, but this person spoke to me like we've known each other for years. I told her my situation and she completely understood. There were a few items I wanted to ensure like my car, laptop, phone and most importantly, my hearing aid because I'm as deaf as a post without it.

This consultant went deeper into the meaning of everything I didn't understand. She even explained things to me that the other insurances didn't. After literally 42min and 54sec of non-stop questions, me being a difficult client and this consultant being so helpful and patient, I asked her to call me back the following day at 09:00 AM (2023/10/24). Now here's the thing, if I just spent 42min and 54sec speaking to a client who doesn't understand a thing and now I'm late for my transport, I will be very mad and frustrated. But this consultant just understood.

After our call I got back on the laptop and did more research and gathered all the questions I need clarity on. Today at 08:54 I received the call. She definitely got brownie points for her punctuality. I showered her with millions and millions of questions and she answered them all with confidence. Yet another call of 08min and 54sec where I couldn't keep my mouth shut.

One thing that stood out for me was that I asked the consultant if my premium will be influenced because of a medical condition that I have, and I was rest assure that the condition won't have an impact at all.

I am really happy with the service I received and the knowledge I gained with the help of this consultant.

Passion, Awesome service, Profitability, People Development, Honesty, Respect, and Recognition is the core values of OUTsurance, and I received it all multip**** by 1000.

To the following Managers, Mr. Greig Smith - Managing Director Mr. Simon Blair - Large Recruiter Sales Manager Ms. Anthea Taylor - National Agency Sales Manager Ms. Illana Bouwer - National SME Sales Manager Mr. Bheki Mngoma - HR Manager

I humbly apologize if I'm not addressing the correct Manager, but here is what I know...

This consultant loves her job a lot and from my experience I could tell that she is not doing this for the commission but to help people like me who are struggling with finances but needs insurance. If it wasn't for her, I wouldn't have chosen OUTsurance as my insurer.

Theresa Mahlalela, you need a raise!! Thank you for all your help. Thank you for your kindheartedness and your patience. Thank you for explaining everything to me in detail even if it was for the thousandth time.

You really lived up to the company's core values.